Comparison
Progull vs manual mainframe ops.
What actually changes when agents take the overnight loop — measured against the workloads you already run.
Dimension
With Progull
Manual ops
Median MTTR on recurring abends
< 3 min
30–90 min
Sev-2 escalations to senior SMEs
−70%
Baseline
Knowledge retention when an SME leaves
Encoded as playbooks
Lost
After-hours pages per week
Single digits
Dozens
Audit trail per decision
Sparse worknotes
Consistency across LPARs & regions
Operator-dependent
Cost per resolved abend (fully loaded)
~$11
~$180
Change-management overhead
Pre-approved playbooks
Per-incident