Progull translates directly into faster recovery, fewer escalations and a knowledge base that finally compounds — measured against the workloads you already run.
Of recurring abends auto-resolved without human touch
Reduction in mean time to recovery on overnight batch
Fewer Sev-2 escalations to senior mainframe SMEs
Audit-grade trace of every agent decision in ServiceNow
Fewer overnight pages. SLA breaches drop. Run-books become living code.
Senior SMEs stop being the human dispatch system. Their expertise compounds into playbooks.
Payroll runs on time. GL closes. Cut-offs are met. The mainframe stops being the bottleneck.
Auto-resolution rates on the families that dominate overnight batch — measured across customers in production.
The arc most customers actually run — from shadow mode on a single LPAR to autonomous coverage across the overnight window.
Agents observe the top 10 recurring abends on one LPAR. Operators read traces; zero action on z/OS.
Agents draft worknotes and remediation in ServiceNow. Operators execute. MTTR drops 40–60%.
Approved playbooks execute under surrogate IDs. SMEs review the trail weekly; long tail becomes the focus.
A representative slice from a Fortune-100 banking customer running Progull in autonomous mode across overnight payroll and GL batch.
Abends handled in Q3
Auto-resolved without paging an SME
Median MTTR across all abend families
Avoided cost of escalation and SLA breach
Progull retires entire categories of standing calls — the war-rooms, the post-mortems on repeat causes, the 7am hand-offs.