By using Progull you agree to acceptable-use terms, uptime targets described in the MSA, and limitation of liability capped at fees paid in the prior 12 months. Governing law: Delaware, USA. Progull is committed to WCAG 2.2 AA conformance, GDPR, CCPA, DPDP Act readiness, SOC 2 Type II controls, ISO 27001 alignment, encryption in transit and at rest, least-privilege access, auditability, and region-aware processing. The signed controlling policy, audit evidence, and customer-specific exhibits are available on request.
Service scope
- Progull provides agentic abend detection, diagnosis, policy-bound remediation, ServiceNow workflow automation, reporting, and support services.
- Autonomous execution is enabled only within customer-approved job classes, time windows, LPARs, playbooks, and authority boundaries.
Customer responsibilities
- Customers retain responsibility for production approvals, identity provisioning, source-system access, change controls, and scope definitions.
- Customer-provided telemetry, runbooks, and access grants must be accurate enough for safe execution.
Commercial and legal terms
- Availability targets, support response times, liability limits, confidentiality, IP ownership, and termination rights are governed by the signed MSA or order form.
- This public page is a summary and does not replace negotiated enterprise terms.
